FAQS

About Mytangerinetree:

1. What is Mytangerinetree? What products do you offer?
We offer a wide range of products for your home to make it look stylish and contemporary. We have tied up with some of the best brands for home across world like Corelle, Umbra, Progressive, Sanjeev Kapoor, Snapware, Not to forget our own Brand- Tangerine. Together we form this family and call it ‘Mytangerinetree’

2. Are you present offline?
Yes, we do present on our offline national store such as Home stop, @home, Hometown, Hypercity, Metro cash & Carry and many more…

Before the purchase:

1. Why can’t I see the COD option on my payment page?
Sorry, currently we do not have COD service available. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

2. How can I redeem my Gift Voucher?

3. How many gift cards can be used in one transaction?
If you have received a Gift Card, you are eligible to use only one Gift Card in one transaction.

4. Can I use Mytangerinetree to send gift to others?
Yes, you can send gift orders to your friends/family members on Mytangerinetree. For an additional charge of Rs. 40, you can choose to gift wrap your order by selecting the option in your shopping bag.

5. Is it safe to use my Credit / Debit card on Mytangerinetree.com?
Yes, shopping at Mytangerinetree is 100% safe. All Credit card and Debit card payments on Mytangerinetree are processed through secure and trusted payment gateways.

Post-Purchase:

1. How do I check the status of my order?
Please tap on “My Orders” section under My Account to check your order status.

2. How can I get my order deliver faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

3. Can I modify my shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of My account or also by mailing us for requesting the address change with mentioning order no.

Cancellation and Returns:

1. How do I cancel the order I have placed?
You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

2. How do I create the return request?
You can create a Return in three simple steps
a. Tap on My Orders
b. Choose the item to be Returned
b. Enter details requested and create a return request

3. I have created a return request. When will the product be picked up?
Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

4. I have created a return request. When will I get the refund?
Refund will be initiated after we receive the item at our warehouse and it passes quality check. Refund time depends on the mode of the refund, NEFT - Time taken for the product to reach us plus 3 to 5 business days